We are able to accept returns on certain items, as messaged on the product detail page.
Items marked “refundable” can be returned (in their original, undamaged condition) within 30 days of delivery. If you choose a return for store credit, return shipping is free! If you would like a return to your original form of payment, we charge a restocking fee equal to 15% of the item’s full retail price before discounts or promotions. In either case, we do not reimburse for the original cost of shipping.
We never want you to be displeased with your experience on our site. For any order-related issue, concern, or dissatisfaction, email us at firstname.lastname@example.org and we’ll do our absolute best to make things right!
If your item arrives damaged please email us at email@example.com immediately! If the shipping carton is visibly damaged from the outside, we ask that you refuse delivery with the shipping provider, and contact The Chair Society customer service (via email) within 24 hours of delivery. If the damage is discovered upon opening the package, please contact us immediately and we will followup with further instructions. In certain instances, we may ask you to complete a damage claim form in order to more effectively process the refund or exchange.
We suggest you always be present for delivery. We are not liable for any damages should you waive a signature requirement with the shipping carrier.